ZNARRATE – ORDER & SHIPPING POLICY

Order Processing

• Please allow 24 hours for order processing, pending product availability and payment verification.

• Once an order has been placed, it cannot be modified or cancelled. Please confirm that all order details are correct before completing the checkout process.

• ZNARRATE does not ship on weekends or major holidays. All orders ship from New Delhi, India.

• You will receive an automatic confirmation email once your order has been placed.

  If you do not see the confirmation within a few minutes, please check your spam/junk folder.

• Due to high demand, items may become unavailable even after an order has been placed. In such cases, a refund will be issued to the original payment method or by check mailed to the address listed for the order.

  Refunds to the original payment method may take 5–10 business days to reflect on your bank statement.

• All orders are reviewed by our security team and can be cancelled by ZNARRATE at any time.

• Once your order has been processed by our fulfillment team, you will receive a shipping confirmation email with tracking details.

• Orders may experience shipping delays during special releases, major holidays, and markdown periods.

Pre-Order Policy

• Items marked as Pre-Order are expected to ship upon arrival at our facility.

• All customers are charged at checkout for pre-order items to the payment method provided.

• Once your order has been placed, we are unable to cancel or modify.

📧 For any questions regarding pre-orders, please contact: znarrate.help@gmail.com

Shipping Methods

• For orders within India, ZNARRATE offers complimentary 3–5 day standard shipping.

Customer Service Hours

🕒 Monday – Saturday | 11:30 AM – 7:00 PM (IST)
📞 +91 9810804162

Holidays Observed by ZNARRATE

• Diwali

• New Year’s Day

• Independence Day

• Christmas Eve

• Christmas

Lost Packages

• Once proof of delivery is attached to a tracking number, ZNARRATE is not responsible for lost, damaged, or stolen items.

• All risks are assumed by the courier.

📧 For assistance, contact: znarrate.help@gmail.com

Final Sale Items

• During any sale/promotion period, all sales are final.

• ZNARRATE reserves the right to extend, modify, or discontinue markdowns at any time without notice.

• No price adjustments will be made if ZNARRATE lowers the price of an item you have already purchased.